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Reseller Hosting Defined

The cPanel reseller web hosting mode of operation works by dividing cPanel-based hosting server(s) into predefined reseller hosting accounts, which are subsequently sold as individual reseller plans. Every single cPanel-based reseller site hosting plan is administered by the WebHost Manager (WHM) administration tool. WebHost Manager is the place where the reseller creates the shared hosting plans sold on behalf of his own trademark. Here are the usual procedures a regular cPanel-based webspace hosting reseller must go through:

1. Choose a billing/invoicing software platform

In order to collect money from their customers, the resellers must acquire a billing software platform linked to the cPanel/WHM module. The most famous billing platforms for cPanel and WHM are ModernBill, WHMCS, ClientExec and AWBS.

2. Open a merchant account

A merchant account for credit/debit card payments is needed. Preferably issued by a bank (Bank of America, HSBC, Barclays, etc.) or some kind of a payment platform (PayPal, WorldPay, 2CheckOut, etc.). Without the merchant account, the reseller will not be able to gather any credit/debit card payments from his site hosting customers. This merchant account must be set up inside the chosen payment platform by the eager reseller.

3. Open a domain reseller account

If you will be offering domain registration and transfer services to your clients, you need to establish a domain reseller account with some domain registrar and to connect it inside the invoice software platform.

4. Create the shared website hosting plans

The cPanel reseller site hosting business mode of operation allows the reseller to promote shared web hosting accounts exclusively. Availing of the WebHost Manager user interface, the wholesale site hosting reserves have to be divided into smaller plans.

5. Select the prices for the shared web hosting accounts

Now is the time for the reseller to choose the price tags for the offered shared webspace hosting packages. While doing this, it's good to pay good heed to the fact that inside the invoicing software system (which is distinct from cPanel and WebHost Manager, i.e. a third login place for the reseller so far and second for the customers) the clients will be able to review their invoices (due or paid) and the previous transactions made, i.e. this is the Billing Manager for the ecstatic cPanel web hosting customers as well. cPanel has around one hundred and fifty sections inside (the user must pick up promptly), but does not offer any Billing or Invoice Manager. Can you believe that?

6. Choose the price tags for the domain names

The user interface offered by cPanel also does not support very crucial domain manipulations, such as registrations, transfers, renewals, parking, DNS registrations, Domain Name System record modifications, etc. So, this payment processor is also offering a place for the earnest cPanel site hosting clients where they can carry out some (albeit, not all) of the aforesaid fundamental domain name management and manipulation operations. So, now is the time for the reseller to select which Top-Level Domains (TLDs) are going to be offered and to choose their respective registration, transfer and renewal prices.

7. Add a technical support platform

Another thing that lacks in the customer interface provided by cPanel is a technical support section (a client support platform). On the basis of the payment platform the reseller has picked already, a customer support platform is either present or not. If it is not present, the reseller has to provide a trouble ticket system and to install it somewhere. Somehow the shared hosting customers should be informed of its presence.

8. Link the order wizard with the website

At last, now is the time for the reseller hosting site itself. There the shared hosting packages and domains can be purchased by the potential customers. The entire site must work in perfect harmony with the payment software platform. This suggests, within the website, the order wizards and the order pages need to be connected properly.

Let's sum up the login locations present with the cPanel web hosting reseller plans. There are minimum 2 and maximum 4 places to log in to, which can be very embarrassing for the resellers and notably for the customers.

For the reseller the login places are:

(1) cPanel (for the reseller site); (2) WHM; (3) the billing system; (4) the technical support system (this is as long as the payment gateway does not already include it - some do, others don't).

Login places for the avid cPanel web space hosting clients:

(1) cPanel; (2) the invoice processor; (3) possibly the client support system.


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